QUESTION: Will you ship to my country, and if so, how much is shipping and handling?
ANSWER: We ship to many countries worldwide starting at just $5! If your country is on the country dropdown menu in the shopping cart, then we will ship there. If your country is not on the country dropdown menu, then unfortunately at this time we do not ship there. We are proud to say that we have shipped our high quality titanium products to many countries around the world including: Japan, Germany, Switzerland, The United Kingdom, Norway, Sweden, and Australia just to name a few. We offer economical USPS and Canada Post shipping options in addition to faster FedEx shipping options. We ship to P.O. boxes and APO addresses. Please note that USPS and Canada Post must be used for these ship to addresses. To see the exact shipping options based on your order and your desired ship to address, just enter your shipping address in the shopping cart and you will be presented with a complete set of shipping options including approximate transit times, costs and delivery methods available.
QUESTION: When will you ship my order?
ANSWER: Once we receive your order, we will review it for accuracy and approval. After approval it is released for picking and packing. It will take approximately 1 to 2 business days to have your order securely packaged and ready to ship. After your order is packaged and postage has been applied we will send you an email with the delivery confirmation or tracking number. Please add email@example.com to your safe senders list to ensure you receive your order confirmation emails and shipment confirmation emails. If you have not received any emails, please check your junk mail folder.
QUESTION: What is a US Postal Service Delivery Confirmation Number?
ANSWER: A US Postal Service Delivery Confirmation Number is not the same thing as a Tracking Number, even though the post office often uses the words "Track and Confirm." A Tracking Number will tell you exactly where a letter or package is located at that moment. A Delivery Confirmation Number will tell you when and where that letter or package was delivered. For example, when we send out a USPS First Class or /Priority Mail package, we include a Delivery Confirmation Number in the shipment confirmation email that we send out. This is very handy because if you have the shipment going to c/o General Delivery or someplace else for example, you can check online at www.USPS.com to see if the package has been delivered before you make the trip to pick it up, only to find that it isn't there yet. It also comes in handy if you've checked and confirmed that it was delivered and you get to the post office and they tell you that they don't have it, you can speak with certainty and tell them that according to their web site, they received the package on such-and-such date and exactly what time was it that they scanned the shipment.
QUESTION: Did you ship my order?
ANSWER: When your order has been picked and packaged for shipping we will send you an email with the delivery confirmation number (or tracking number if you selected FedEx). The delivery confirmation number will not register until it has been scanned by the post office. Occassionally, a delivery confirmation number will not be scanned by the postal service and will not register until the package has actually been delivered. If you receive the email from us, but the number does not register when trying to track, please try again at a later time. Please add firstname.lastname@example.org to your safe senders list to ensure you receive order confirmation emails, shipment confirmation emails and any other information we need to send you.
QUESTION: How long does it take to receive my order?
ANSWER: Typically orders shipping to a US or Canadian address arrive within 1 to 2 weeks for USPS and Canada Post options. For international orders overseas it can take up to 2 to 4 weeks for the package to arrive. For this reason we offer FedEx and shipping options that can get the package to you faster and you will also have full tracking details. During checkout you will be presented with the transit times and costs for all shipping options to your ship to address.
QUESTION: Why does my delivery confirmation number not show tracking information is something wrong?
ANSWER: Occasionally the USPS delivery confirmation number (not an official tracking number, but often provides some amount of tracking information) for the First Class Mail shipping option does not register until the package has physically been delivered. If you click on the delivery confirmation number to follow your shipment and it does not show tracking details (it might just say that electronic shipping information was received), then it is not cause for immediate concern. The most common reason for this is that the USPS post office did not scan the code into their system. Their overall delivery success rate is very close to 100% for packages arriving at the specified shipping address, so you can be confident that your package will arrive regardless of the delivery confirmation updates (or lack there of) prior to you receiving the package. FedEx provides full tracking numbers and these shipments can be fully tracked prior to actual delivery.
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